User FAQs
What is Round Up, Give Back?
Round Up, Give Back is a fun, new program that allows cardholders like you to support your favorite organizations and the chance to win one of thousands of prizes each time you make an eligible purchase on an eligible Grow credit or debit card.
Entrants agree to automatically round up eligible purchases to the next dollar for the chance to instantly win a prize. 50% of each roundup will be allocated toward the prize pool, with the other 50% allocated toward a charitable contribution. There is a free, alternate method of entry which does not require a purchase. However, free entries don’t add to the prize pool! For more information on Alternative Method of Entry (AMOE) see the “Do I have to make a purchase to participate” section below.
How does Round Up, Give Back work?
During the Promotion Period, an eligible entrant may enter this Promotion by using his/her/their Grow credit or debit card to make a qualifying purchase (“Payment Card Entry”). Entries are evidenced by a “game piece.” Each entrant will receive one game piece per qualifying purchase. A qualifying purchase is a purchase that has been processed and accepted by the merchant and has been authorized by the entrant to be rounded up to the next dollar, 50% of which will be allocated toward the prize pool, with the other 50% to be allocated toward a charitable contribution. No purchase is necessary to enter. Please visit Official Rules, or see the “Do I have to make a purchase to participate” section below, for full Promotion terms and the means of alternate, free method of entry.
How much of my change gets donated to charity?
100% of your change will be donated to United Charitable, which is a globally recognized United States 501(c)3 public charity (Federal Tax ID #: 20-4286082) and rated 5 out of 5 Stars by Charity Navigator. United Charitable is the primary beneficiary of all contributions generated through this promotion and disburses the appropriate contributions to the organization you’ve chosen, once per month.
Can I change the category I am supporting?
Yes! You may change the impact category you’d like to direct your funds toward via your user dashboard, found here. Any changes will go into effect at the end of the month.
How do I know if I won a prize?
Each time you make a qualified purchase or submit an AMOE form, you receive one game piece. If that game piece is an instant winner, you will be notified immediately via text-message and email at the phone number and email address you provided upon registration. If you didn’t provide and/or confirm your phone number during registration, you will receive an email notification for your instant winners.
How do I redeem my prize?
All prize notifications will be accompanied with step-by-step redemption instructions depending on which prize(s) you win.
Do my prizes expire?
Certain prizes do have expirations associated with redeeming and using them. For digital gift cards, expiration details will be disclosed at the time of redemption.
Do I have to make a purchase to participate?
How does rounding up work?
When you link your eligible Grow credit or debit card, we automatically “round up” each of your qualifying transactions to the next dollar amount. For example, if you spend $17.83 at a restaurant on your linked Grow credit or debit card, we will automatically add 17 cents to your purchase. 50% of each roundup will be allocated toward the prize pool, with the other 50% allocated toward a charitable contribution.
The Round Up, Give Back Program runs in accordance with the following Terms of Service.
Does my change get deducted immediately when I swipe my card?
To ensure you can easily find and manage your monthly contributions, we do not immediately deduct your roundup change each time you make a qualified transaction. Instead, we’ll tally up your change throughout the month and charge your card with a single transaction for your accrued lump sum of roundup change. This transaction will be labeled as a Grow Financial transaction on your statement.
Is my donation tax-deductible?
Yes, 100% of your contribution is tax deductible! After your donation is processed each month, you will automatically receive a receipt that will include the tax deductible language associated with the 100% of the transaction that was allocated as a charitable contribution; please keep a copy for your records.
When is the minimum donation of $0.99 charged?
A monthly minimum donation of $0.99 will be charged to your linked card if your monthly roundup change accumulation is less than $1.00. This transaction will be labeled as a Grow Financial transaction on your statement.
Do I have to do anything to make the roundup happen?
No! That’s the great thing about rounding up: our system will automatically round up and issue game pieces for all eligible purchases on your connected card until you’ve reached the monthly maximum roundup cap you set during registration.
What happens after I reach my maximum roundup cap?
We designed the program to raise funds passively and responsibly by providing a gratifying giving experience that scales up or down as you spend. Once you reach your maximum roundup cap for each calendar month, we will stop accruing roundups from qualified transactions until the next calendar month begins.
Can I link both debit cards and credit cards?
Yes. You can link any eligible, active Grow credit or debit card that you frequently use.
Note: Not all transactions made with your registered card (including PIN-based transactions, payment through a third-party digital wallet or payment app) can be monitored for roundups. Do not use a PIN when making purchases if you want the transaction to be eligible for the Round Up, Give Back program. See Terms of Service for more details.
Can I unenroll my card from the Round Up, Give Back program?
The steps for unenrolling your card / managing your donations are shown in the walkthrough section linked below:
You may access historical transactions and/or re-enroll your Grow credit or debit card at any time by following the steps in your user profile.
How do I reset my password?
Use this link to reset your password.
How do you keep my information secure?
The security of your information is always our highest concern. The system uses bank-grade security to handle all sensitive financial data. Online banking credentials are never stored on the system. All data is secured with SSL encryption and multi-factor authentication to ensure unwanted access is prevented.
What is your privacy policy?
Use this link to review our privacy policy.
How do I access my tax-deductible year-end giving report?
You can see your donation history by logging into your account and viewing your donation history. Click here to login to your account.
Why did some of my transactions not get rounded up?
Not all transactions made with your registered card (including PIN-based transactions, payment through a third-party digital wallet or payment app) can be monitored for roundups. Do not use a PIN when making purchases if you want the transaction to be eligible for Round Up, Give Back. See Terms of Service for more details.
Last updated