> For the complete documentation index, see [llms.txt](https://harness.gitbook.io/harness/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://harness.gitbook.io/harness/stewardship/auto-messages.md).

# Auto-Messages

## What are auto-messages?

Have you ever had a moment of pure brilliance? I'm talking the red sea parts and you can see the light. Well sometimes it happens and we wish that we could go back to that moment in time and relive it. That's where templates come in. Create magic moments for your supporters all the time using templates! 

## What auto-messages are available! ✨ 

We have six auto-messages available. 

### Welcome Message

Your first chance to make a good stewardship impression. Whenever your supporters sign-up assuming they have registered their phone number they will automatically receive this message.

{% embed url="<https://www.loom.com/share/0fd927705d6f419bb094a37eabe3c15d>" %}
First Impression 😍&#x20;
{% endembed %}

{% hint style="info" %}
**Sent AFTER** a supporter signs up for a NEW Donor Account
{% endhint %}

###

### One Time Donation

{% embed url="<https://www.loom.com/share/de276db870f14b8190881d08fd77111b>" %}
One time gift message
{% endembed %}

### When is it sent?

{% hint style="info" %}
**AFTER** a supporter makes a one-time donation
{% endhint %}

###

###

### Round-Up Sign Up

{% embed url="<https://www.loom.com/share/745d4dd74ad442acb96debd39137af34>" %}
RU Sign-Up
{% endembed %}

#### When is it sent?

{% hint style="info" %}
Sent to the supporter after they sign-up to donate Round-Ups
{% endhint %}

###

### Round-Up Monthly

#### When is it sent?

{% hint style="info" %}
Sent to the supporter after they sign-up to donate Round-Ups
{% endhint %}

###

### Monthly Donation

#### When is it sent?

{% hint style="info" %}
Sent to the supporter after they sign-up to donate Round-Ups
{% endhint %}

### Monthly Recurring

#### When is it sent?

{% hint style="info" %}
Sent to the supporter after they sign-up to donate Round-Ups
{% endhint %}

![](https://561351844-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M8VwFy3VAUVVBT4Ls3S%2F-M9K6qUOr3rXhfiQjF2K%2F-M9KAqVAnB374ukjlUFp%2Fscreenshot-admin.demo.harnessapp.com-2020.06.08-14_26_29.png?alt=media\&token=dd3be414-91fd-4068-95b7-2e2e7b5703f9)

## Now let's customize them! ✨&#x20;

Name your template, add to an existing folder or create a new one, write your text message, attach your content and voilà! :sparkles:&#x20;

1. Name your template
2. Add it to a folder
3. Write your message
4. Attach content

{% hint style="info" %}
🧙: Folders are where templates are stored and help with easy access. All templates must be in a folder.
{% endhint %}

**What are some first time texting best practices?**

**1. Start on the Right Foot**

You wouldn't propose to a love interest before getting to know them, would you? In the same way, don't  expect donors to commit to donating before establishing your genuine interest in your relationship with them. Your first few texts should be simple appreciation messages. Show your donors what it means to be a part of your giving community. Establish that you are on the same team by showing them the work that's being done towards your cause. What THEY have helped create. We recommend starting with a simple "Thank you" for their support. They don't have to be past donors, but if they are, make sure to thank them for that too.

{% embed url="<https://www.loom.com/share/f8df86349224413ca5afed63f2fbc1cc>" %}
How to set your auto-messages
{% endembed %}